Date Posted: 09/08/2010
Expires On: 10/08/2010
Listing Number: 7966
Listing Information
Category:
Call Center Jobs
Subcategories:
Technical Service Reps. Call Center Analyst/Specialists
Position:
Technical Support Professional
Location:
Tampa, FL
Company:
Stream Global Services
Description
Provide responsive and competent telephone support for incoming service inquiries in a courteous and professional manner. Offer the highest level of customer satisfaction in problem solving and troubleshooting including interpretation, analysis, research, and resolution of problems.
You will need to be comfortable in a high volume, fast paced, goal-oriented environment. For this job we require you to be flexible since we operate on a 24/7 schedule, this includes weekends and holidays.
To be qualified for the Level 1 Technical position, you have to have:
Solid customer service experience Network knowledge A+ level knowledge or certification Knowledge of RAID
Date Posted: 09/07/2010
Expires On: 10/07/2010
Listing Number: 7965
Listing Information
Category:
Call Center Jobs
Subcategories:
Managers Team Leader/Supervisors
Position:
Customer Service Supervisor
Location:
Chatsworth, CA
Company:
National Notary Association
Description
This is an ideal time for you to make an impact in a growing organization: first, with new leadership in Customer Service, we are driving positive change and you'll play a key role in that process. Second, you'll leverage your knowledge of outbound strategies and tactics to help us build out skills and processes in that area. We're adding this role because of our growth and as we expand we're looking for strong leaders who can step up to greater levels of responsibility. You'll join a stable, progressive organization that has 51 years of success supporting Notaries with an entrepreneurial and forward-thinking approach.
You will oversee the day-to-day operations of customer service and outbound sales teams, while at the same time coaching staff and developing processes to enhance our outbound programs. To be a good fit for this opportunity you will have significant call center experience, including strong experience in leading teams to meet and exceed goals. We're looking for a professional who not only has outbound experience and knowledge (preferably with products and ideally in warm calling environments), but who also has a demonstrated ability to train and mentor teams to drive revenue growth. You also will need experience leading change and process improvements.
The National Notary Association (NNA) is the nationally and internationally recognized professional association for America's Notaries Public, and the authority and thought leader for the profession. Our high-demand professional programs, services, model legislation, and technology initiatives help Notaries advance their careers and serve the American public with the highest level of professionalism and ethics. We are committed to our members as well as to our 165 employees, always striving to provide our people with growth and development opportunities.
IMPORTANT: HOW TO APPLY:
We want you to be as selective as we are! For a detailed 'insider's view' of this position and to submit your resume online, please visit the following URL:
Date Posted: 09/01/2010
Expires On: 10/01/2010
Listing Number: 7960
Listing Information
Category:
Call Center Jobs
Subcategories:
Consultants
Position:
Internet Sales Consultant
Location:
Norfolk, Virginia , USA,23510
Company:
Dominion Enterprises
Description
Commercial Web Services (CWS) the leading comprehensive Internet solutions provider serving the equipment, agricultural and the commercial trucking industries is actively looking for an Internet Sales Consultant to join our team. This position is responsible for calling and conducting professional sales presentations to sell the CWS suite of products and services. Provide information and gain support of potential new clients to grow assigned territory market share. This role is considered an invaluable member of the sales organization and must have the vision, drive and interpersonal skills to succeed in accelerated growth.
Essential Job Functions
• A “self starter” with a strong work ethic • Able to handle the pressure of consistently producing sales results • Willing and able to learn new things • Accepts accountability for their role and ability as part of a performance-based team • A high energy, enthusiastic and effective communicator • Capable of managing opportunities, strong discipline and driven to succeed • Be able to follow direction and accomplish all tasks that given
Skills Required
• Ability to present a strong phone presence, and display a high level of professionalism • Research sales prospects in assigned territories with a focus to maximize market share • Ability to work as part of a performance-based team, communicate effectively, clearly and professionally with team members • Ability to manage client relationships and expectations • Work independently • Achieve individual minimum sales requirements • Solid working knowledge of Microsoft Office and the Internet
Desired skills
• Bachelor’s degree preferred • Minimum of two (2) years inside sales experience • Business to business selling a plus
Dominion Enterprises, headquartered in Norfolk, VA, is a leading marketing services company serving the wide-ranging needs of many industries including real estate, specialty vehicles, employment, automotive and travel. We have over 5,400 employees in 216 offices across 40 states and 4 countries. We offer full medical, dental, and vision insurance, 2 weeks paid vacation during your first year, a 401K with company match.
How to apply: Please copy and paste the following link into your browser address bar: http://appclix.postmasterlx.com/track.html?pid=ff8080812aa3f969012ac9deb425429e&source=callcenterops
Date Posted: 09/01/2010
Expires On: 10/01/2010
Listing Number: 7959
Listing Information
Category:
Call Center Jobs
Subcategories:
Project Managers
Position:
Senior Project Manager
Location:
Salt Lake City, UT
Company:
eBay
Description
Reporting to the Manager of the CS PMO team, this position will provide project management leadership for critical customer service initiatives directed at enhancing our platform and infrastructure. Job responsibilities include, but are not limited to: conducting project kick-off meetings; validating and managing project scope; facilitating technical, operational and / or business requirements definition for development initiatives; developing detailed baseline project plans; tracking and managing projects against that baseline to successful completion; communicating status, issues and risk to project stakeholders and management; providing leadership to the cross functional project team and maintaining the project documentation archive. This position will work closely with members of Marketplaces Product, Development, CS Operations, CS Tools, Analytics, Content, and Work Force Management, as well as with all levels of management within the organization.
Qualifications: - Minimum 5 years experience in project management - Knowledge of project management software tools and management techniques - Hands-on experience in the day to day management of software and ideally web based projects with frequent code / product releases - Ability to function effectively in a fast paced environment and manage multiple projects simultaneously - Demonstrated track record of successfully planning, managing and delivery of projects on schedule and to budget - Must have first hand experience with all stages of the product development life-cycle from requirements gathering to release. - Experience working in a Customer Service Operations environment a strong recommendation
Date Posted: 08/30/2010
Expires On: 09/29/2010
Listing Number: 7958
Listing Information
Category:
Call Center Jobs
Subcategories:
Customer Service Reps.
Position:
Claims Processor Level I
Location:
Leander, TX
Company:
The Sedona Group
Description
Job Description:
•Perform final processing of claims for payment •Maintain production level as assigned: processing average of 100 claims per day with 95% accuracy, on a monthly basis •Answer overflow incoming calls from a queue; respond to/resolve claims in accordance with department policy/procedure •Send letters to gather missing information •Keep up to date on department policy/ procedure updates and changes
*Bilingual in Spanish a plus*
Job Requirements:
•Two years of customer service and call center experience •Typing of 40 wpm •Proficiency in MS office and Windows-based applications •High school diploma / GED •Ability to work independently •Ability to multi-task •Proficiency with fax machine, copier, printer, telephone •Excellent time management skills •Excellent written and verbal communication •Excellent dispute resolution/ customer service skills
Full Time: Monday-Friday 8am-5pm Great Medical & Dental Benefits Available
Respond with resume or apply online at www.sedonacompass.com
